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Ostim, TEK ÇATI İŞ MERKEZİ, Mehmet Zahit Kotku Cd NO:3/35, 06350 Yenimahalle/Ankara

Frequently Asked Questions / FAQ

  1. For which types of machines, brands, drive system manufacturers, and

    components do you manufacture and supply replacement parts?

    We manufacture and supply a wide range of replacement parts for heavy machinery, earthmoving, and construction equipment, including backhoe loaders, excavators, wheel loaders, telescopic loaders, motor graders, skid-steer loaders, and articulated dump trucks.
    Machinery Brands: JCB, Caterpillar, Komatsu, Volvo, Hidromek, Case, New Holland, MST, Hitachi, Hyundai, Doosan, John Deere, Liebherr, SANY, Cukurova, Bobcat, Fermec, Terex, and Mastas.
    Drivetrain & Transmission Manufacturers: Carraro, ZF, Dana Spicer, Turner, and ITL.
    Product Groups: Transmission parts, differentials, axles, hydraulic valves and coils, sealing gaskets/kits, chassis components, cabin accessories, and engine parts.

  2. How do you verify part compatibility to prevent incorrect orders?

    To guarantee 100% fitment, simply provide your original OEM Part Number or machine serial/chassis number. Our technical team verifies the specifications against cross-reference catalogs before order confirmation.

  3. Do you supply original OEM parts or high-quality aftermarket alternatives?

    We provide both genuine OEM parts and high-grade aftermarket options that meet or exceed original OEM specifications, depending on your preference and budget.

  4. What is the warranty coverage on your spare parts?

    All our products are covered by warranty against manufacturing defects and material flaws. In case of any technical issues upon delivery, we execute quick warranty support centered on customer satisfaction.

  5. How is the warranty process handled for small or urgent orders?

    To avoid downtime for your operations, we offer flexible solutions. For small or urgent orders covered under warranty, we do not waste time with lengthy bureaucratic procedures—we either dispatch a brand new replacement immediately or issue a direct refund.

  6. How do you ensure heavy or delicate parts are not damaged during international

    transit?

    Ensuring goods arrive in perfect condition is our highest priority. All heavy and sensitive spare parts are securely wrapped using careful and protective export packaging standards designed to withstand impacts, vibration, and long-distance transport.

  7. Do you provide official export customs documentation?

    Yes. We prepare all required export documentation in compliance with your country’s customs regulations, including Certificate of Origin, EUR.1, AT.R, or Form A.

  8. What is your Minimum Order Quantity (MOQ)?

    We maintain a flexible order policy. We accommodate everything from single urgent spare part requests to full container loads (FCL).

  9. What international payment methods and delivery options do you accept?

    To facilitate seamless global transactions, we accept a comprehensive list of international payment methods and offer versatile shipping logistics
    Accepted Payment Methods: Bank Wire Transfer (T/T), SWIFT, Western Union, KoronaPay (Zolotaya Korona), Golden Crown, Kwik Pay, Ria Money Transfer, MoneyGram, Uption, PayPorter, UPT, Tranglo, TerraPay, Inpay, Thunes, GönderAl, Contact, PrivatMoney, IntelExpress, PTT Transfer, and Dahabshiil.
    Shipping & Trade Terms: Express Air Freight (3–5 business days), Sea Freight (FCL/LCL), and Road Transport operating under EXW, FOB, and CIF Incoterms.

  10. What should I do if I cannot find the specific part I need on your website?

    If a part is not listed on our site or catalog, simply send us the OEM part number or a photo via WhatsApp or Email. Thanks to our extensive supplier network, we will source the part and provide a quote promptly.